Getting Started
BONUSES
- Can I receive a courtesy bonus?
- Loyalty Point Decay
- How does the Free Bonus Bingo Game Work?
- Promo Code "CASINO1000" First Time Deposit Wagering Requirements
- I forgot to enter a bonus code! What can I do?
- Loyalty Program
SPORTS BETTING
- How do I use a free bet?
- Sports Bet Settlement Delayed
- What is the Same Game Parlay and how does it work?
- Why didn’t my active bonus convert after I made a wager?
- Why is it removing cash from my balance if I am using bonus money?
- Can I use the bonus money on any sports wager I want?
REGISTRATION
- Password Safety
- How do I download the app on my Android device?
- How do I register for an account?
- I forgot my Rush Rewards PIN number
- I have a Rush Rewards and/or BetRivers Casino4Fun account. Do I have to create a new account?
- Is my information safe?
MY ACCOUNT
- ★ Why did I need to enter a code to log in to my account?
- ★ What is a slot tournament and how do I enter one?
- Account Closure
- How do I upload requested documents to the site?
- Information for Taxes
- How can I change my password or security questions?
DEPOSITS
- What is VIP Preferred ACH?
- What deposit methods are available?
- How do Online Banking (ACH) deposits work?
- Why is my credit card, debit card, or prepaid card deposit being declined?
- Why did I receive a cash advance charge for my credit card deposit?
- My deposit was declined but I still see a pending charge. What's going on?
MOBILE
- Do I have to connect to WiFi in order to play?
- How can I turn on Location Services/GPS on my mobile device?
- How do I disable a Proxy Connection?
- How do I disable location mocking settings on my Android device?
- How do I download your mobile app on my Android device?
- How do I get better cellular reception on my mobile device?
GEOLOCATION
- Geolocating on a Mac
- Can I access my account outside of Michigan?
- Can I make deposit or withdrawal requests outside of Michigan?
- Can I play for real money outside of Michigan?
- Can I play on my computer or mobile device using a 3G/4G mobile internet connection?
- Do I need to be located within the state of Michigan to register and create a player account? What about depositing or withdrawing funds?
RESPONSIBLE GAMING
- Do I have a gambling problem?
- How do I know what limits have been set on my account?
- How do I view my gaming limits history?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- What is a cooldown and how can I enable it?
- What is a self-exclusion and how can I enable it?
WITHDRAWALS
- Why wasn't my withdrawal request automatically approved?
- I have Uploaded my Documents, what's next?
- RushPay: What is it?
- Can you expedite my withdrawal?
- Why can't I withdraw?
- I'd like to change my withdrawal method or the amount. Can I do that?
TECHNICAL CONCERNS
- ★ Why can't I scroll the casino/sportsbook on my Android phone?
- How do I add you to my Safe Senders list (AOL Webmail)?
- How do I add you to my Safe Senders list (Apple Mail)?
- How do I add you to my Safe Senders list (Comcast)?
- How do I add you to my Safe Senders list (Gmail)?
- How do I add you to my Safe Senders list (Hotmail)?